Quem se arrisca a resistir?


Não tem jeito! Por mais que fujamos, o assunto das novas normatizações do setor de contact centers nos persegue. Quem esteve no CONAREC 2008 viu que várias palestras tiveram suas chamadas vinculadas ao Decreto do Governo. Em uma delas, boa parte dos participantes ficaram em pé por falta de assentos disponíveis.

O que é importante em tudo isso é que começa a se debater e defender com mais intensidade algo que somos chatos em repetir já faz alguns bons anos: atendimentos ruins são reflexos de processos inadequados! Por mais que existam oportunidades de melhoria nos treinamentos, nas tecnologias utilizadas e na gestão dos contact centers, o que vai realmente transformar a imagem do atendimento das empresas é uma maior competência na gestão dos processos corporativos, processos esses que estão do lado de fora das centrais de atendimento.

A verdade é que as instituições fogem dos processos como o diabo foge da cruz, talvez porque modificar processos seja algo complexo, por envolver muita gente, áreas diversas. Com risco de se mexer na estrutura organizacional, há também o jogo político interno de cada empresa, tecnologias que não interagem, enfim, vários fatores para desestimular as iniciativas. Mas não tem jeito, por mais que alguns se esforcem, não há como evitar. É questão de tempo! Quem largar antes, colherá os frutos antes e, dentre esses frutos, certamente estará um custo menor com as operações de atendimento.





I love what you guys tend to be up too. This kind of clever work
and coverage! Keep up the excellent works guys I've you guys to my own blogroll.

Hello there, I found your blog by way of Google at
the same time as looking for a related matter, your website got here up,
it seems to be good. I have bookmarked it in my
google bookmarks.
Hello there, simply was aware of your blog through Google, and found that it's truly
informative. I am gonna be careful for brussels. I'll be grateful in case you continue this in future.
Lots of other folks shall be benefited out of your writing.


First of all I want to say great blog! I had a quick question that I'd like to ask
if you do not mind. I was curious to find out how you center
yourself and clear your mind prior to writing.

I've had a difficult time clearing my mind in getting my thoughts
out. I do take pleasure in writing however it just seems
like the first 10 to 15 minutes are wasted just trying to figure out how to begin. Any suggestions or tips?


Hi there every one, here every one is sharing these kinds of experience, thus it's nice to read this web site, and I used to go to see this web site

Wow, marvelous blog layout! How long have you been blogging for?

you made blogging look easy. The overall look of your site is wonderful, let alone the content!

Hello there I am so grateful I found your blog page, I really found
you by error, while I was searching on Aol for something else, Regardless I am here now and would just like to say kudos for a marvelous post and a all round exciting blog (I also
love the theme/design), I don’t have time to read it all at the moment
but I have book-marked it and also included your RSS feeds, so when I have time I will be
back to read a great deal more, Please do keep
up the superb b.

Greate pieces. Keep writing such kind of info on your site.

Im really impressed by your blog.
Hello there, You've done a great job. I will certainly digg it and individually recommend to my friends.
I'm confident they will be benefited from this web site.

If you wish for to improve your know-how just keep visiting this web page and be updated with the newest news update
posted here.

Hi this is kinda of off topic but I was wanting to know if
blogs use WYSIWYG editors or if you have to manually
code with HTML. I'm starting a blog soon but have no coding experience so I wanted to
get guidance from someone with experience.

Any help would be greatly appreciated!

An impressive share! I've just forwarded this onto a friend who was doing a little homework on this.
And he in fact ordered me breakfast due to the fact that I found it for him...
lol. So allow me to reword this.... Thank YOU for
the meal!! But yeah, thanx for spending time to discuss this
issue here on your website.

Can I just say what a relief to find an individual who
truly understands what they are discussing on the internet.
You definitely know how to bring a problem to light and make it important.
A lot more people must look at this and understand
this side of your story. It's surprising you aren't more popular since
you definitely possess the gift.

After looking into a few of the blog posts on your blog, I
truly appreciate your way of blogging. I saved it to my bookmark website list and will be
checking back soon. Take a look at my web site as
well and tell me what you think.

Very nice post. I simply stumbled upon your weblog and
wanted to say that I have truly enjoyed browsing your blog posts.
After all I will be subscribing on your feed and I hope you write
once more soon!

I have read so many posts about the blogger lovers however
this article is truly a fastidious article, keep it up.

When I initially commented I clicked the "Notify me when new comments are added" checkbox
and now each time a comment is added I get several emails with the same comment.
Is there any way you can remove me from that service?

Hmm it seems like your site ate my first comment (it was
extremely long) so I guess I'll just sum it up what I submitted and say, I'm thoroughly enjoying your blog.
I as well am an aspiring blog writer but I'm still new to the
whole thing. Do you have any tips and hints for inexperienced blog writers?

I'd certainly appreciate it.

My brother suggested I might like this website. He was totally right.
This post truly made my day. You cann't imagine simply how
much time I had spent for this information! Thanks!

Thank you for the auspicious writeup. It in reality used to be a enjoyment account it.
Look complicated to far added agreeable from you! By the
way, how could we communicate?

You've made some decent points there. I checked on the web for additional
information about the issue and found most individuals will go along with your views on this website.

Hey there just wanted to give you a quick heads up.
The words in your article seem to be running off the screen in Ie.
I'm not sure if this is a format issue or something to do with internet browser compatibility but I thought I'd post to let you know.

The style and design look great though! Hope you get
the issue fixed soon. Cheers

You could certainly see your expertise in the work you write.
The sector hopes for even more passionate writers
such as you who are not afraid to mention how they believe.
All the time follow your heart.

Yesterday, while I was at work, my sister stole my iPad
and tested to see if it can survive a thirty foot drop, just so
she can be a youtube sensation. My iPad is now broken and she
has 83 views. I know this is totally off topic but I had to share it with someone!

Hi there, just wanted to mention, I enjoyed this
post. It was funny. Keep on posting!

Its like you read my mind! You seem to know a lot
about this, like you wrote the book in it or something.

I think that you could do with a few pics to drive the message home a bit, but other than that, this is fantastic
blog. An excellent read. I'll definitely be back.

My spouse and I stumbled over here from a different
website and thought I should check things out.
I like what I see so now i'm following you. Look forward to looking over your web page repeatedly.

Hi! Do you use Twitter? I'd like to follow you if that would be okay.
I'm undoubtedly enjoying your blog and look forward to new posts.

Hi to every one, since I am genuinely eager of reading this webpage's post to be updated
on a regular basis. It consists of pleasant

Hey just wanted to give you a quick heads up. The text in your article seem to be
running off the screen in Firefox. I'm not sure if this is a formatting
issue or something to do with browser compatibility
but I figured I'd post to let you know. The layout look great though!
Hope you get the issue fixed soon. Kudos

Hey! I know this is kinda off topic but I'd figured I'd ask.
Would you be interested in trading links or maybe
guest authoring a blog article or vice-versa? My
website goes over a lot of the same topics
as yours and I believe we could greatly benefit from each other.
If you happen to be interested feel free to shoot me an email.
I look forward to hearing from you! Excellent blog by the way!

Does your blog have a contact page? I'm having a tough
time locating it but, I'd like to shoot you an e-mail.

I've got some ideas for your blog you might be interested in hearing.
Either way, great blog and I look forward to seeing it develop over time.

I am genuinely glad to glance at this webpage posts which consists of lots of helpful data, thanks for providing such data.

I will right away grab your rss feed as I can not to find your e-mail subscription hyperlink or newsletter
service. Do you have any? Kindly allow me know so that I may subscribe.


Today, I went to the beachfront with my kids. I found a sea
shell and gave it to my 4 year old daughter and said "You can hear the ocean if you put this to your ear." She placed the shell to her ear and screamed.
There was a hermit crab inside and it pinched her ear.
She never wants to go back! LoL I know this is totally
off topic but I had to tell someone!

My brother suggested I may like this website.
He used to be totally right. This submit actually made my day.
You cann't consider just how so much time I had spent for this info!
Thank you!

Hello! Do you know if they make any plugins to safeguard against
hackers? I'm kinda paranoid about losing everything
I've worked hard on. Any suggestions?

As the admin of this web page is working, no doubt very quickly it will be famous,
due to its feature contents.

A fascinating discussion is definitely worth comment.
I believe that you need to publish more on this issue, it might not be
a taboo matter but usually people don't discuss these topics.

To the next! Kind regards!!

My programmer is trying to persuade me to move to .net from PHP.
I have always disliked the idea because of the expenses.
But he's tryiong none the less. I've been using Movable-type on a number of websites for about a year and am anxious about switching to another platform.
I have heard very good things about blogengine.net. Is there a way I can transfer all
my wordpress posts into it? Any help would be greatly appreciated!

Heya i am for the first time here. I came across this board and I find It truly useful & it helped me out a lot.

I hope to give something back and aid others like you aided me.

Incredible points. Great arguments. Keep up the great effort.

Nice post. I was checking constantly this blog and I am impressed!
Very helpful information specially the last part :) I care for
such info a lot. I was seeking this particular info
for a very long time. Thank you and best of luck.

Saved as a favorite, I like your website!

My brother recommended I might like this web site. He was totally right.
This post actually made my day. You cann't imagine just how much time I had spent for this info!

Attractive section of content. I just stumbled upon your blog and in accession capital to assert that
I get in fact enjoyed account your blog posts. Anyway I'll be subscribing to your feeds and even I achievement you access consistently fast.

Good post but I was wondering if you could write a litte more
on this topic? I'd be very grateful if you could elaborate a
little bit more. Appreciate it!

I absolutely love your blog and find a lot of your post's to be just what I'm looking for.

Does one offer guest writers to write content for you?
I wouldn't mind composing a post or elaborating on a number of the subjects you write about here.
Again, awesome site!

My brother suggested I might like this website. He was entirely right.

This post actually made my day. You cann't imagine simply how much time I had spent for
this information! Thanks!

An impressive share! I have just forwarded this onto
a coworker who was conducting a little research on this. And he actually ordered me lunch due to the fact that I stumbled upon it for him...
lol. So let me reword this.... Thanks for the meal!!
But yeah, thanx for spending the time to discuss this topic here on your web page.

Hello, after reading this amazing piece of writing i am as
well delighted to share my experience here with friends.

Useful information. Lucky me I discovered your web site accidentally,
and I'm surprised why this twist of fate didn't took place in advance!
I bookmarked it.